Under the unassuming name of “Service Pack 2” we have packed a raft of much requested features that sets 3CX apart from the competition and lifts 14 further as a ground breaking release.
Switchboard/Call Management
The “Expanded Presence” screen is replaced with a more powerful Switchboard functionality which has the following modes – views:
- User – shows presence of colleagues in a compact view
- Receptionist – shows incoming calls & presence to allow for easy handling of inbound calls
- Manager – merges the Queue Manager & Receptionist views
- Q-Manager – shows status of queue calls & queues for queue call management
- Wallboard – for displaying Queue status to agents
Together with the new Switchboard functionality we have added powerful call handling features:
Drag & Drop calls for Quick blind or attended call transfer from receptionist view.
Better view of active calls with better filter options.
More info here.
New Wallboard
Gone is the limited wallboard webview – new is the Wallboard view which packs many new real time statistics.
The wallboard is now a view option from the 3CX Switchboard, so it requires you to maximize the Switchboard on a screen and make it part of the queue. More info here.
Failover
The much awaited out of the box failover functionality is also part of SP2. In SP1, hot standby wasalready available, but in SP2 you can now monitor the active server from the standby server and start services and run scripts upon detection of a failure. See more info here .
Please note that licensing has not been finalized – it is made available to PRO users right now but might require additional licensing in the future for the standby server.
Management Console Revamp, CDR
The Management Console was given an overhaul, streamlining functions and making it easier to navigate & understand.
The CDR feature has been re-introduced and improved significantly. Better, more detailed logging with easier configuration of what should be logged and in what order. More information here
Jabra & Plantronics integrated drivers have been updated to the latest drivers for improved performance and features. Jabra & Plantronics configuration guides.