Services EN

As a UC Experts partner, you can count on our wide range of services. How else would we achieve our goal to turn all of your projects into a success? Since we’re Unified Commerce Experts, we love to share our knowledge and expertise during every phase of your project. Our experienced employees are always at the ready, from start to finish.

Pre-and aftersales support

Our presale support covers several necessities. The UC Experts consultants work closely together with you to prepare your project. They guide you through the analysis stage and help you create all necessary business proposals.

When you’re not 100% certain which product from our wide range suits you best, you can count on our technical commerce unit. They make sure that your selection truly fits your needs. Can’t find the information you need on our webshop? Contact us to request custom advice.

As for our aftersale support, we really do stay available after your project is finished. You can reach out to us regarding project expansion, issues or any other kind of question. Whether it’s about implementation or RMA (request to return defective items that still fall within the guarantee), we’re there to help.

Technical assistance

The UC Experts technical assistance starts with the presales of your project. As mentioned above, our technical experts already assist you during your project’s analysis phase. Simply because proper preparation covers 90% of your project’s success. Once we move onto the implementation phase, we’ll guide you through every step as well.

Our job is to think big. Do you need extra manpower? A senior VoIP engineer for a technically complex project? Whatever your needs are, UC Experts is able to dispatch the right people for the job.

Our technical assistance services include:

Presale technical analysis
Setup of your center in the cloud
Installation of the UC Experts SIP trunk
Configuration and callflow in the PBX
DECT measurement at the client’s (site survey)
Telephone provisioning
Local installation
Linking (analogue) parlophones, fax,..
Training for designated users (on the spot)

One-Stop-Shop

You need several elements to successfully implement your VoIP project. And with every element and step in the process, we’re there to guide you.

Start with purchasing your 3CX license. Don’t forget to set up your hosting in the cloud. You can also opt for hardware to run your center on-perm.
Install a SIP-trunk.
Provide hardware for every user (telephone and / or headset).

UC Experts offers everything you need. We are a one-stop-shop after all! On top of our wide range of products, we also provide various services. As a partner, you’ll always be able to count on UC Experts. We make sure you don’t have to worry about anything, nor lose time. Since everything is enclosed in our partnership offering, there’s no need to waste effort managing several different suppliers. This results in you having the possibility to fully focus on your project’s progress and success.

Discover our webshop here. Your 24/7 go-to for all hardware, licenses and hosting needs.

ProBPX

Where do you host a Voip PBX for a Belgian company? We recommend a Belgian datacenter - something you can count on UC Experts for as well. We provide ProPBX as our own hosting formula for your 3CX VoIP center. We host everything in a Tier 3+ datacenter. Thanks to the double electricity supply and internet connection, you make sure everything keeps running - even during a potential fallout. These data centers are furthermore highly secured: from camera surveillance to strong firewalls. That’s how we make sure you have no worry in the world.

Our hosting formula is specifically designed to meet the highest standards. As a 3CX-partner, you’ll also be able to enjoy much lower maintenance and infrastructural costs.

Enjoy these benefits with ProPBX

No shared platform
Fast support by phone
Personal contact
Strong SLA’s
Private datacenter
Possibility to troubleshoot through Terminal window
Recordings allowed
Possibility to link gateways
Personal control of updates
Low latency

ProBPX all-in-one

We go the extra mile by offering an all-in-one package that includes your license, hosting and SIP trunk. This package is available for a fixed monthly subscription.

You receive a pre-installed 3CX telephone switchboard in a private cloud that is managed by UC Experts. All you have to do is set up the call flow. As a partner, you can enjoy our on-demand services whenever you need our help.

The decision on your margin lies 100% with you. We make sure our all-in-one packages are economically priced, which gives you a multitude of options. Curious of our rates? Let’s get in touch to see what offer would suit you best.

Trainings

Proper service starts with well trained engineers. Hence why we offer extensive training for our partners. We educate your engineers to make sure they’re able to fulfill all of your project’s requirements. What we cover during our courses is up to you. Be it a yearly classic 3CX training or custom workshop, we’ve got you covered.

You decide where you want to follow our training:

At our training center in Mechelen
At your own offices
At your client’s offices

Take a look at our calendar for an overview of our trainings. Want a custom training? Don’t hesitate to contact us.